Terms And Conditions:
1. Who is Goldencakes.in?
Goldencakes.in is website from Golden Cakes which is registered with
government of Maharashtra. This page contains all terms and conditions that
stand for all orders placed on this site.
2. Delivery Timings:
For all same day orders, orders have to be made before 5 pm on the same day.
All orders made after this shall be considered for delivery latest by the next day.
We do not guarantee any timed delivery, our regular delivery timings are
between 9:00 am to 9:00 pm. Clients can request specific timings in the Special
Instructions section of payment form, we will try our best to honor the client's request but cannot commit 100% efficiency in the timing of delivery.
Delivery timings if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs,
during rush hour days like Valentine's Day, Mother’s Day, Rakhi, New year Eve etc., the order cancellation would not be possible in such circumstances
For Valentine Midnight delivery, delivery will be done between 10 PM to 01 AM
All the discounts are decided by GoldenCakes team and none of the Discount
and offers can be clubbed together.
4. Address Change:
Any changes to the recipient address would be entertained free of cost if they are requested before 48hrs of the actual delivery. Changes after that will not be
entertained and order would not be canceled.Change of address would not be possible for products from the gift section after dispatch.
5. Order Change:
Any changes to the order would be entertained with monetary adjustments if
requested before 48hrs of the actual delivery. Changes after that will not be
entertained and order would not be canceled. Cancellation charges of 5% are
applicable on all cancellation requests
6. Delivery Product:
The flower arrangements cannot be guaranteed to be exact replicas of the ones
shown on site because of different vendors & different season constraints.
Although the quantity of product will be the same if there have to be substitutions because of non-availability of products these substitutions will be of equal or higher quality. Change of color of flowers due to non-availability shall also consider under this condition. Also, the icing and design of the cake may vary from the image depending upon local availability.
7. Damaged deliveries:
We will cater to any reports of damaged products/ flowers on the same day of
delivery only i.e. within 24 hours of delivery. The problem report must be
supported with substantial proofs of the damage made to the product.
8. Rules for delivery:
a) Delivery will be made as per the delivery instructions. e.g. if delivery
instructions state that the product must be delivered to the recipient only, it will
not be given to anyone else and shall be considered delivered if recipient is not available. If recipient doesn't accept the delivery, we shall consider the order to be delivered.
b) Golden Cakes will be able to attempt delivery of your gifts only ONCE. In the
event the delivery is not executed during the attempt, the customer shall still be
charged for the order and no redelivery will be possible. We will consider the
order executed in the below cases:
1. Wrong shipping/delivery address.
2. Recipient not available.
3. Premises locked.
4. Wrong landlines / Mobile number or Extension number which may render us
unable to reach the recipient for the delivery.
5. Recipient refusing to accept the delivery.
6. Delivered the product at the Gate/ Reception/ Neighbor.
9. Substitution Policy
Occasionally, substitutions of flowers or containers are necessary due to
temporary, regional availability issues. If this is the case with the gift you have
selected, our experienced florists will ensure that the style, theme and color
scheme of your arrangement is preserved and will only substitute items of equal
or higher value. We, however, reserve the right to substitute the flowers
(Including specified color) / other products with equal or higher value in case of
none availability of the desired product.
10. Rules for Duplicate Orders:
If GoldenCakes finds that the same order has been made twice we will try to
contact the customer and get that clarified. If the customer is not contactable we
will take the decision on our behalf and that will be final.
11. Dealing with Fraudulent Customers:
If we find out any fraudulent behavior from any client in terms of wrong address,
unethical message, odd delivery timings or any other reason, we hold the power
to reject that order or ban that customer without being answerable to anyone.
12. Rules for unfounded recipient:
In case the final customer is not available for receiving the placed order and we
have strict instructions to deliver only to the intended customer the order shall be considered delivered and no refund will be made. Please refer Cancellation and refund policy for further details.
13. All courier items will be shipped using BlueDart or equivalent courier. As such we cannot specify any delivery date or timing for such order. All orders will be delivered between 9 am – 7 pm and may take 3-9 days of shipping time
depending on the product, availability and other parameters.
14. We hold the right to extend our services to any individual, organization, group or business unit. We may refuse to serve any individual, organization, group or business unit solely on our own will and we will not be answerable to anyone.
15. Golden Cakes may amend its Terms & Conditions from time to time. These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Maharashtra.
16. These Terms and Conditions, together with Golden Cake’s cancellation and
the site, which are hereby incorporated as if set forth fully in these Terms and
Conditions, constitute the entire agreement between you and Golden Cakes with respect to your use of and material available on the site, and they supersede all prior or contemporaneous communications and proposals between you and Golden Cakes with respect to this site. Any rights not expressly granted in these Terms and Conditions are reserved.
17. I understand that Golden Cakes can send transnational and promotional
messages on my registered phone number.
18. Golden Cake’s objective is to provide the best service and quality products,
and to ensure the same, Golden Cake might contact the receiver seeking the